Delivery Information

Domestic Shipping (Hong Kong):

We offer free delivery on orders above HK$200. Orders less than HK$200 will be charged a flat HK$50 delivery fee.
Items marked "Fast Shipping" and orderd by 10am Monday-Saturday will be processed same day.  Delivery times will depend on the couriers used and your delivery address.  We normally expect delivery to be made the following day for addresses in Hong Kong, Kowloon & the New Territories (2-3 days elsewhere).  You will be sent a tracking number once your order has been dispatched so that you may check the delivery status of your order directly with the courier.

Items that show a lead time will be delivered separately within the time frame specified on the product details page.

Please note that delivery times may be a little longer for orders placed around public holidays or during extreme weather warnings (Typhoon 8 and Black Rain Storm warnings).

 

Important Notice

  • If no-one is home then we will attempt to follow the "If not home" instructions you have provided on checkout
  • If this fails then we will attempt to contact you on the telephone number(s) supplied at checkout to make alternate arrangements
  • If this fails then the goods will be returned to our warehouse. In this case, regretfully we may charge for redelivery or redirection of failed orders. This charge will be at cost only.
  • If you have any concerns about our published delivery times, please email us at support@babycentral.com.hk and we will do our best to accommodate you

We cannot accept responsibility for goods left at the customer's request.